A Passion for Leadership by Robert M Gates

Author:Robert M Gates
Language: eng
Format: epub
Publisher: Knopf Doubleday Publishing Group
Published: 2016-01-18T16:00:00+00:00

Evaluating subordinates in business has its own pitfalls, and judging intangible qualities such as people skills can be as fraught with difficulty as in the public sector. But many jobs in business at least have some unambiguous performance metrics. Did the employee make his numbers or not? Did he meet the sales or revenue target? Did he meet or beat his expense allocation? Did he receive fewer customer complaints? With additional effort, I think some of these kinds of metrics can and should be applied in the public sector. No evaluation should be entirely statistical, but neither should it be entirely subjective.

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